Welcome to my portfolio! With over 20 years of experience in instructional design and learning development, I have a proven track record of creating engaging and effective learning materials. From pioneering the implementation of innovative learning management systems and learning communities to spearheading comprehensive training programs, I am passionate about driving impactful learning experiences that empower individuals and organizations to thrive.

BlogPaws Social Learning Community

As a seasoned learning and development professional with a knack for building innovative solutions from the ground up, I spearheaded the creation of the BlogPaws Social Learning Community (SLC) while serving as the Director of Community Education. Tasked with leading the initiative to launch the SLC for pet industry professionals and influencers, I collaborated closely with internal teams, community members, and an external developer to bring the vision to life. In the fall of 2016, our collective efforts culminated in successfully launching the current SLC, powered by WordPress and LearnDash. This dynamic platform empowers members to engage in private community interactions, access tailored courses, and actively participate in group discussions and forums, fostering a vibrant and collaborative learning environment.

 

Irresistible YOUniversity

As the founder and visionary of Irresistible YOUniversity, I’ve cultivated a vibrant community dedicated to empowering women on their journey towards improved body image and heightened confidence. My podcast is the gateway for women to join this supportive community. At the heart of my offerings lies Irresistible You, which is not merely a course but a comprehensive flagship program encompassing personalized and group coaching sessions alongside transformative curriculum content. Through the podcast Irresistible You and my engaged community, I’m committed to guiding women across the globe on a journey of lasting empowerment and self-love to create the lives they crave and deserve.

World Travel Holdings University – Training & Certification Program

I spearheaded the development of World Travel Holding’s inaugural Learning Management System (LMS), LearnerWeb, alongside the creation of its pioneering training and certification program. At WTH University, I orchestrated the certification of over 400 travel agents, delivering 15,000+ hours of blended training encompassing eLearning courses, onsite instructor-led sessions, and virtual webinars. Additionally, I managed the successful implementation of 400+ employee familiarization travel programs, solidifying WTH’s commitment to continuous learning and professional development.

 

Customer Service Soft Skills Training

This initiative marked a transformative redesign of the client’s onboarding training program, aiming to align it more closely with their brand identity. The previous training lacked distinctive branding and relied heavily on generic assets, with a considerable portion necessitating direct trainer facilitation. The client’s objectives were to infuse modern and fresh visuals, elevate the trainer’s role by transitioning from lecture-based to experiential learning, and introduce a suite of soft skills courses encompassing topics like Customer Empathy, Building Rapport, Active Listening, and more.

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Healthcare DeviceTraining

I contributed to a targeted training program tailored for laboratory technicians within the healthcare diagnostics sector. This specialized training was centered on the effective use of diagnostic tools for identifying Legionella and Streptococcus Pneumoniae infections, enhancing their proficiency and accuracy in diagnostic procedures.

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